Frequently Asked Questions

**Cruisers**

DEPOSITS, PAYMENT PLANS, SERVICE CHARGE & CRUISE INFORMATION

IMPORTANT NOTICE

"PLEASE READ"

 

Important Notice: This is a "Special Theme Cruise Event" in which all reservations made are bounded by the cancellation terms and conditions set forth by The Promoter's United Cruise Agents and not by the cancellation terms and conditions of any cruise line. By reserving travel as a member of the Promoter's United Cruise, all members acknowledge compliance to these terms and conditions set forth below and at no time can hold any travel agent, travel agency nor the cruise lines liable for any independent agent's or representative's additional terms of cancellations when traveling with the Promoter's United Cruise as a representative of that group or individual.

 

DEPOSIT/PAYMENTS


*Is the deposit refundable? 

$Deposit is non-refundable and is due with your reservation form. 

 

*When is my roommate's deposit due?

All roommate deposits must be received within 7 days to ensure cabin confirmation, except for balcony cabins, triple and quadruple occupancy, which require both deposits at the same time in order to reserve.
 

*How often do I have to make payments?

Additional minimum monthly payments of $100.00 per person are required every month until paid in full.

 

*When is the final payment due?
All final balances must be received by specified due date.

 

*What happens if I miss a payment?

Please remember that you must keep your monthly payments current to avoid downgrading your cabin, or complete cancellation without refund.

*Is Travel Insurance available?

Yes, (*Note- Single rates are higher)

*Are there rooms that sleep more than 2 people?

Yes, 3rd and 4th persons MUST share with two full paying adults and full deposit is due to reserve. Contact for rates. Note: Bedding will require a bunk, sofa or rolleraway bed.

*Are single rooms available?

Yes, single rooms require full deposit to reserve and are limited. Contact for single rates.

*Are guests under 21 allowed on this cruise?

Yes, Promoters United Cruise welcomes persons under the age of 21 in their own cabins provided they have a responsible adult guardian age 25 or older booked in the same cabin.
 

*Do I need a Passport for this cruise?

**Currently, only proof of citizenship and a government issued photo ID is required to cruise to the ports on our schedule. However, passports are HIGHLY RECOMMENDED to take this cruise, due to the nature of the itinerary. Without a passport, you will not be permitted to fly into or depart some of the islands by air if necessary, even in case of an emergency. More Passport info below....

EMBARKATION/DEBARKATION INFORMATION
 

What time can I get on the boat?
All guests must check-in at least 2 hour prior to departure.


What time do I make my return flight for?
To allow sufficient time for U.S. Customs clearance, it is recommended that you schedule air flight no earlier than 12noon

THE PROMOTER'S CRUISE PHOTOGRAPHY AND VIDEO NOTICE


The Promoter's Cruise agents retains the right to use all passenger's images and/or likeness in connection with any still photograph, live or recorded video display or other transmission or reproduction of the event, in whole or in part. These images may be used for advertising, websites, videos and promotion.

 

PASSPORT REQUIREMENTS

 

Beginning June 1, 2009, U.S. citizens are now required to present either a passport, passport card, or WHTI-compliant document when traveling via air or land between the U.S. and Canada, Mexico, the Caribbean region, and Bermuda. For sea travel, the laws are a little different. Currently, only proof of citizenship and a government issued photo ID is required to cruise to the ports on our schedule.

"Closed Loop" Cruises: U.S. citizens who board a cruise ship at a port within the United States, travel only within the Western Hemisphere, and return to the same U.S. port on the same ship may present a government issued photo identification, along with proof of citizenship (an original or copy of his or her birth certificate, a Consular report of Birth Abroad, or a Certificate of Naturalization). Please be aware that you may still be required to present a passport to enter the foreign countries your cruise ship is visiting. Check with the cruise line to ensure you have the appropriate documents.

Passports are HIGHLY RECOMMENDED to take our cruises. Without a passport, you will not be permitted to depart some of the islands by air if necessary, even in case of an emergency. It is also entirely possible that at some point in the future, passports may be required. Lastly, if you miss your flight and eventually the ship, you will not be permitted to fly into non-US islands without a passport.

 

To find out more about US Passport policies, pricing and requirements, please visit the US Dept of State Travel website at: 

www.travel.state.gov/passport/passport_1738.html​

 

Other Quick Links:

 

Passport Cards: http://travel.state.gov/passport/ppt_card/ppt_card_3926.html 


Caribbean Travel Requirements: http://travel.state.gov/travel/cis_pa_tw/cis_pa_tw_2223.html

 

 

MORE TRAVEL INFORMATION


PORT CHARGES
Port charges include: (i) Taxes/fees assessed by governmental and other agencies, (ii) costs incident to entering/leaving ports such as pilotage, (iii) costs incurred while in port, such as stevedoring, waste removal and payroll for port-related functions.

LIQUOR POLICY

Alcoholic beverages are prohibited from being brought onboard the ship with the exception of wine. Guests are allowed to bring up to 2 bottle of wine in their personal carry-on luggage. Guests can also purchase alcohol in advance to be delivered to their cabins upon arrival for their cruise through Carnival Cruise Lines NEW "Fun Shop" store at http://www.carnival.com/Funshops or can wait until your arrival onboard your ship and then purchase through the room service department. Alcoholic beverages purchased in foreign ports may not be consumed in public areas, on deck and are not served to anyone under the age of 21. Liquor purchased from our gift shops will be returned on the last day of the cruise.


CLOTHING
Casual attire is in order during the day. For one or two nights, formal attire or dark suit is suggested. The dress code for other evening ranges from sport coat and tie to casual resort wear. Shorts and T-shirts are NOT permitted in the dining room during dinner.

TIPPING
Tipping is at your discretion. As a guideline, Carnival recommends $12 per day for gratuities for the following services: Room Steward, Dining Room Staff, Alternative Dining Staff. Daily tipping guidelines apply regardless of dining options selected. For your convenience, a 15% gratuity will be automatically added to your bar bills. Pre-paid gratuities can be purchased in advance per person for cruise if you choose. Contact Diva Getaways or your group leader for this information.

SPECIAL DIETS
Carnival Cruise Lines can arrange special diets requirements. All request must be made at least 2 weeks prior to sailing. You should discuss the method of preparation of menu items with your waiter or headwaiter. There may be limitations in our ability to accommodate special orders. Kosher meals may not be available.

ROOMMATE SHARE PROGRAM

 If your roommate(s) fails to pay or cancels their cruise, you are responsible for replacing that person or pay the single rate. Promoter's United agents and Carnival Cruise Lines will attempt to find you a roommate (subject to stateroom availability). This program is only available on a cruise-only (no airfare included) basis for guests of the same sex who are at least 21 years old.

 

CHANGE ITINERARY
Promoter's United agents and Carnival Cruise Lines reserves the right to cancel or substitute any events, schedules, port of calls at anytime and for any reason whatsoever without prior notice, and shall not be liable for any loss to guests by reason of such cancellation or substitution. Reservations are subject to change in the event of a full–ship charter.

RESPONSIBILITY
Promoter's United agents and the cruise lines neither controls, nor operates, nor is it responsible for the actions of independent contractors, such as airlines, railroad companies, tour operators or ground transporters. Promoter's United agents and the cruise line denies any responsibility or liability for late arrival of your flight, train, or for any illness, injury, damage, loss of cruise time or other irregularities resulting there from. The cruise lines responsibility does not extend beyond the vessels. You are responsible for arriving at the respective ports on the time for embarkation and for joining the vessel at its next port of call if, for any reason, you miss a scheduled sailing. The cruise line reserves the right to refuse or discontinue passage to anyone when, in cruise lines judgment, it would be considered a risk to the guest’s own well being or that of any other guest.

Contact Us

P.O. Box 2498

McDonough, GA 30253

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